Customer Service Executive – Thunder Light Technology Limited

Customer Service Executive – Thunder Light Technology Limited

Job Summary
Published on: 10 Jun 2021
Vacancy: Not specific
Employment Status: Full-time
Experience: At least 1 year(s)
Job Location: Dhaka (Banani, Dhanmondi)
Salary: Tk. 15000 – 17000 (Monthly)
Application Deadline: 10 Jul 2021

Vacancy: Not specific

Job Context

Customer Care Executive are often a client`s primary point of contact with a company. The duties and responsibilities of a CCE include managing incoming calls and customer service inquiries, generating sales lead that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Job Responsibilities

  • Need to handle incoming and outgoing calls to the prospective customers pertaining to the Client’s
  • Need to provide excellent customer service and gives precise information to the customer,
  • Ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client’s problem.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.

Employment Status: Full-time

Educational Requirements: Graduation/BBA in any discipline from any reputable university.

Experience Requirements

  • At least 1 year(s)
  • Freshers are also encouraged to apply.

Additional Requirements

  • The incumbent should have at least 1 year experience
  • Proficiency in Microsoft Word, and Excel.
  • Basic computer knowledge.
  • Good oral communication skill especially in Bangla.
  • Good listening skill and analytical skill.
  • Customer focus and adaptability to different personality types.
  • Strong organization skills, flexibility and the ability to set priorities.
  • Should have the smart phone

Salary: Tk. 15000 – 17000 (Monthly)

Compensation & Other Benefits

  • Festival Bonus
  • Transport Allowance
  • Subsidies Lunch Allowance
  • Medical Allowance
  • Performance Bonus
  • Mobile Allowance
  • TA/DA

Read Before Apply
Interested candidates are requested to email their updated resume with a recent picture.

Please mention the designation and preferred location in the subject line.

Interested candidates are requested to apply here.

Email
Send your CV to [email protected]

Company Information
Thunder Light Technology Limited