Customer Service Executive – Thunder Light Technology Limited
Vacancy: Not specific
Customer Care Executive are often a client`s primary point of contact with a company. The duties and responsibilities of a CCE include managing incoming calls and customer service inquiries, generating sales lead that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
- Need to handle incoming and outgoing calls to the prospective customers pertaining to the Client’s
- Need to provide excellent customer service and gives precise information to the customer,
- Ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve client’s problem.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues.
Employment Status: Full-time
Educational Requirements: Graduation/BBA in any discipline from any reputable university.
- At least 1 year(s)
- Freshers are also encouraged to apply.
- The incumbent should have at least 1 year experience
- Proficiency in Microsoft Word, and Excel.
- Basic computer knowledge.
- Good oral communication skill especially in Bangla.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Strong organization skills, flexibility and the ability to set priorities.
- Should have the smart phone
Salary: Tk. 15000 – 17000 (Monthly)
Compensation & Other Benefits
- Festival Bonus
- Transport Allowance
- Subsidies Lunch Allowance
- Medical Allowance
- Performance Bonus
- Mobile Allowance
Read Before Apply
Interested candidates are requested to email their updated resume with a recent picture.
Please mention the designation and preferred location in the subject line.
Interested candidates are requested to apply here.
Send your CV to [email protected]
Thunder Light Technology Limited