Context: US-Bangla Airlines, Bangladesh’s largest private airline, is looking for energetic, driven Reservation Team members.
- Respond quickly to many calls and emails.
- Determine consumer demands, clarify information, explore problems, and give solutions.
- Check and answer reservation emails.
- Keep international booking travel advisory updated.
Cross-team communication helps resolve issues.
Practices in phone handling and email responses.
- Meet qualitative and quantitative personal/team goals.
- Report updates and details to the Reservation Manager.
Positive customer support role.
- A history of exceeding quota.
- Take the extra step to build consumer loyalty.
- Oversee the booking process.
- Should know about re-issuing, re-validating, refunding, and upgrading.
- Must know how to operate Galileo, Sabre, or Amadeus.
- Any other essential duties provided by management to improve the organization.
Status of employment: Full-time
Workplace: Work at the office
Needed Level of Education
- Bachelor’s degree in any discipline
- All Public University & top-rated private university graduates are encouraged to apply
Possible Experience Needs
- Age 22 to 27 years
- Bengali and English fluency.
- Excellent communicator.
- Excellent MS Office skills.
- Self-driven and results-oriented.
- Team-player, driven, smart.
- Work effectively and cheerfully.
- Ability to operate under pressure.
- Willing to work weekends and roster.
- A little reservation and ticketing expertise will help.
- Knowledge of GDS and WEB reservation systems for PNR creation, revisions, cancellations, and ticket issuance/reissuing/refunding will be beneficial.
- The applicants should have experience in: Airline Tickets, Call Center, Managing customer service, computer skills Excellent communication, Ticketing, and reservations Strong analytical and social capabilities.
- Applications should include commercial experience in the following areas: Airline, Travel Agent.
- Freshers are also encouraged to apply.
Work Location: Dhaka
Salary: Tk. 30000 (Monthly)
Payments and Perks
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
*Photograph must be enclosed with the resume.
The deadline for applications is 11 Oct 2023