Manager at IPDC Finance Limited- Service Quality & Sales Governance

Summary
Published on: 03 Nov 2022
Vacancy: 01
Employment Status: Full-time
Experience: At most 5 year(s)
Gender: N/A
Location: Dhaka
Salary: Negotiable
Application Deadline: 02 Dec 2022

Context: Responsible for managing, analyzing, interpreting, and communicating retail sales data to ensure departmental excellence.

Your Responsibilities

  • Compile and manage sales data for all retail products. Manage retail company dashboards, business matrices, performance, and forecasts.

  • Monitor all retail products’ individual and branch-level performance. Provide input on strong and poor areas.

  • Prepare daily, weekly, monthly, and yearly reports on Retail Business items for management. Generate reports according to Bangladesh Bank and company policy.

  • Ensure all staff uses the IPDC-recommended system per business policy.
  • Design, execute, monitor, and measure a company’s customer service department to optimize client interactions. Improve touchpoint service quality and control.

  • Manage customer complaints to ensure satisfaction. Improving procedure from customer concerns.

Status of employment: Full-time

Workplace: Dhaka

Needed Level of Education: Bachelor’s degree in any discipline

Possible Experience Needs

  • At least 5 year(s)
  • The applicants should have experience in the following area(s):
    Analysis, Customer Service, MIS, Reporting

Salary: Negotiable

Payments and Perks

  • Mobile bill, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
  • Salary Review: Yearly
  • Festival Bonus: 2

 

The deadline for applications is 2 Dec 2022

Company Information
IPDC Finance Limited
Address: Hosna Center (4th Floor), 106 Gulshan Avenue, Dhaka – 1212
In 1981, IPDC Finance Ltd. became Bangladesh’s first private financial organization. IPDC is the country’s most inventive financial institution, partnering in many historic initiatives and launching many first-of-their-kind financial solutions. IPDC serves Corporate, SMEs, and Retail markets.